Permanent Work at Home?
Posted on Thursday, July 30, 2020 at 2:32 PM
At some point, the Covid-19 pandemic will end. But is telecommuting
here to stay?
By William Dunkerley
"Work from
Home Is Here to Stay" is a May 4, 2020 headline from The
Atlantic,. Then on June 22 NPR ran a story: "Get a Comfortable
Chair: Permanent Work from Home Is Coming."
A brief look at
online ads recruiting editorial personnel shows a surprising number of
publications seeking to fill work-at-home positions.
Meanwhile,
many editors are expressing a strong desire to get back to the office
and see things return to normal. Some are feeling cabin fever from being
"stuck at home." Part of that is related to disruption of their
established work routines by the Covid-19 crisis. Others are missing the
personal friendships they had established in the office environment.
What's
Really Going to Happen?
Answers to that question break down
along two lines:
First is the matter of the pandemic. It's
not over yet.
Already some attempts to return to normalcy in our
society have been suspected as the cause of rising infection rates.
Those results have challenged the wisdom of those attempts.
Public
desire for salvaging the baseball season offers an example. Careful
plans by the Miami Marlins were made to cope with the Covid predicament.
Despite that, according to the Milwaukee Journal Sentinel, the
team "did not make it through the first weekend of play before the first
crisis developed: a major outbreak involving the Miami Marlins." As of
this writing, 18 members of the team’s traveling party have been
infected, according to ESPN.com.
Editorial teams brought back
together in an office face a similar risk. Strict precautions can go a
long way. It's uncertain how staff may react, however, if and when the
first infection within an editorial office becomes known.
It
makes good sense for us to be prepared for continued work at home for
some time. Those who've already returned to office should be prepared
for possibly being sent home again, depending on the future course of
the virus.
Second is the issue of permanent work from
home. This is something that editorial managers should be giving much
thought. While many think of it as just a temporary adaptation to the
Covid conditions, it's worth looking beyond that.
Howard Rauch,
president of Editorial Solutions, wrote us: "Regarding the whether or
not to return to the office issue, perhaps there is a related budding
concern to consider. What happens when publishing management decides to
vacate the office environment permanently? I know of one case where
that's happened recently, but there must be other managements thinking
about the possibilities."
The Challenges of Change
Permanent
work at home would certainly represent a significant change for
editorial staffers. In turn, the staffers would present new challenges
for editorial management. Imposed change frequently is met by staff
resistance. It is a leading cause of failure when making business
changes.
Change can raise fears regarding job, income, status,
future opportunities, perks, reputation, influence, responsibility,
autonomy, relationships, familiar routines, and security.
One
particular challenge when working outside a traditional office
environment is our need to communicate with others in the process of
producing a publication. Much of our work has a sequence to it.
First
there is the collaborative issue planning. Then, as individual articles
work their way toward publication, they usually are handled by different
people with different roles: handling editor, copy editor, design
editor, proofreader, etc. Time lost in going from one staffer to another
can put a publication behind schedule quickly.
Years ago I saw an
unfortunate situation when that sequence was permanently interrupted.
The publisher was a boating fanatic. She wanted to have endless long
weekends to spend on her boat. So she put the publication on a four-day
workweek. Staffers had to choose between working from Monday to Thursday
or Tuesday to Friday.
The publisher hadn't given any thought to
what this would do to the publication schedule. The result was that when
one person completed his work on an article on Thursday, it was possible
that the next person to handle it wouldn't be at work until the
following Tuesday. It created a disastrous slowdown. Work-at-home
schedules need to be arranged to avoid situations like that.
Look
for a Bright Side
While being cognizant of possible drawbacks
to home-based work, it would be constructive to take stock of possible
benefits.
Are there any advantages to having staff work from
home? Does it increase the pool of candidates for filling editorial
positions? Can some editors work more productively from home? Are there
cost savings for your editorial budget that can be achieved from it?
Advantages
may be seen differently dependent upon the age group of an individual.
It will be important to be sensitive to how it is viewed by individuals
on your staff. Some believe that older staffers will be more grateful
for not having a daily commute. On the other hand, younger staff members
may tend to be more facile in using remote communications and more
welcoming of it.
The popularity of texting offers one example. A
PEW study once showed an inverse correlation regarding age: more years,
less texting. This was apparent to me two years ago while sitting in a
restaurant in Europe. I was having dinner with a local journalist and
her husband. We were having a robust conversation. Partway through, the
husband called my attention to a younger couple seated across the aisle.
They were sitting there robustly texting. I mused that maybe they were
texting each other. So the husband said to them in the native language,
"This American wants to know if you are texting each other." They
chuckled and with a smile affirmed that they were texting others. I
wasn't sure whether that was good or bad. But the point is that you may
have to deal with a permanent switch to mostly electronic communication
being received differently based on generational differences.
Time
to Plan
Now is a good time for planning for the worst -- or
the better, depending on how you look at the possibility of permanent
work at home. I strongly recommend looking for the good aspects of it --
and ways of dealing with staffers that you might need help to avoid
permanent adjustment problems in dealing with it.
William
Dunkerley is principal of William Dunkerley Publishing Consultants, www.publishinghelp.com.
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