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Issue for July 2017

Why Isn't My Content Beating the Competition's?

Posted on Sunday, July 30, 2017 at 8:36 PM

A reader's question: Why can't my editor produce superior content?

By William Dunkerley

Q. I publish an online B2B monthly in a specialized retail field. We also do an annual industry directory that includes a state-of-the-industry analysis based on a survey we conduct. For many years I've had a deal with my editor. I handle advertising and audience matters, she takes care of editorial. She stays out of my hair and I let her do her own thing. More recently we've been losing readers to competitors, and as a result ad sales suffer too. (She's not going to be very happy when I start talking editorial budget cuts.) I hold her responsible for the slippage, but she blames my sales and marketing team. We're at an impasse. Where do we go from here?

A. It doesn't surprise me that trying to maintain an organizational system that's been adequate in past years now has become problematic. The reason is that times are changing. You say you publish in a retail field. Well, think about that. Think about the impact of online commerce. Think about Amazon. Things that were important to readers years ago are likely being eclipsed by the revolution that's taking place in retail. I can't believe that reader needs haven't changed dramatically. Surely your ad sales force is hearing about the changes in business directions all the time. Do you have a mechanism for communicating this intelligence to your editors? Is your content keeping up with the rapidly evolving needs of readers? Is that where you are falling behind in editorial competition?

A Solution

I think it's likely that you and your editor need to stop keeping each other at arm's length and start communicating more. The first thing you should do is take a hard look at your content and that of your competitors.

I strongly recommend a new book by Howard Rauch to help you with that. He's made a science of quantitative editorial analysis. The book is called Get Serious about Editorial Management. (It's available on Amazon.)

Research

One of Rauch's points is that "frequent research must be a priority." You say you're publishing an annual business analysis of your field. When you gather information for that, do you treat it as a one-shot effort? Rauch says, "Without regularly published research, any claim to editorial superiority lacks merit." That would suggest you'd be better off stringing out your industry research throughout the year and publishing some tidbit in every issue. Your annual print publication would then become a handy compendium of it all along with your analytical observations.

Not only will the monthly feature be of high reader interest, it will force your editor to keep up on the directions your retail field is taking, too. Rauch recommends "publicizing survey results through an aggressive email PR program." That should help you in the area of audience acquisition as well.

Establishing Metrics

The "Editorial Marketing Factor" is a measure Rauch has devised as a tool for stimulating discussion between editorial and ad salespeople. It's based on a questionnaire that lists "ten possible marketing tools where the editor should be the key player in terms of creativity." Editors and ad salespeople take the test separately and then get together to compare results. It's a tough test, though. You need to score 90 for a passing grade!

Superiority?

Any ad salesperson needs to be able to make claims of editorial superiority. Rauch lists four categories he says are key but often overlooked.

One category is "the presence of zero-factor warning signs." He calls them zero factors because anything except excellence deserves a zero score. Here are a few of the top zero-factor issues:

--"Variety of sources. When analysis shows that editors quote the same sources in almost every issue, this factor earns zero points. A variation of this flaw is 'source overkill.' This happens when the same sources are quoted frequently in different articles within a single issue.

--"Chief editor visibility. An important qualitative fault occurs when a publication's most knowledgeable editor rarely writes anything beyond a regular personal column. There is a perspective missing that may not readily be offset by contributions from subordinates, no matter what their expertise level.

--"Evidence of reader involvement. If your content doesn't show signs of readers interacting with it, you've got a problem. Upgrading is possible by means of such editorial devices as problem-solving columns, IQ tests, email and online surveys...

--"Frequency of news scoops. How often does news coverage reflect investigative reporting or exclusives? Some publishers actually use 'scoop analysis reports' comparing which editors first broke what hot story. This exercise is especially pertinent in the current online news environment that has rapidly progressed from weekly to daily frequency."

Now It's Up to You

The above are all the kinds of things in which you and your editor should be regularly engaged.

Don't cling to ways that have served you in the past. The approach you were using may have been adequate, but it wasn't ideal. When things get more challenging -- whether through an economic downturn or rapid changes in a field -- systems that were just "adequate" tend not to measure up.

Frankly, I don't think publishers should ever cloister themselves away from editorial. Greater communication and cross-pollination of ideas is always helpful. This is your key for turning around the unfortunate situation in which you find yourself. Stop blaming each other and start cooperating!

William Dunkerley is principal of William Dunkerley Publishing Consultants, www.publishinghelp.com.

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The Print Magazine "Multiplier Effect"

Posted on Sunday, July 30, 2017 at 8:35 PM

In the news: A new Australian study finds that brands have greater success when a print magazine is among their media offerings.

Magazine Networks has published a study, The Multiplier Effect, that shows how lucrative print magazines continue to be for multimedia brands. Having a print magazine in the mix, writes MediaWeek, "drives purchase intent.... The brands that included print magazines in their media mix saw a 22% uplift in brand trust, a 55% increase in brand favourability and a 29% lift in purchase intent."

In other words, ad effectiveness increases when a brand pairs a print magazine with other media channels, including newspapers, TV, online, and radio. Read more about the study's findings here.

Flipboard Drives Traffic

Some publishers are seeing increased traffic from Flipboard referrals. According to Lucinda Southern of Digiday.com, the content aggregator serves roughly 300 publishers, and per Flipboard's website its content reaches roughly 100 million readers per month. Read more about individual publishers' experiences with the platform here.

Changes to AdWeek's Publishing Hot List

"We're bringing print and digital under the same roof," reads the deck of the announcement on AdWeek's website last week. The change comes in the list's 37th year. Writes Emma Bazilian, "We'll continue to hand out a number of magazine-only awards -- focusing solely on publishers' print performances -- while adding new digital awards, in which both digital natives and the digital arms of magazine and newspaper brands will compete." Read the full announcement here.

Ad Confidence down in June

This month, Foliomag.com launched its Magazine Media Advertising Confidence Index. According to the magazine staff, the index is "a new proprietary data initiative that each month will measure how executive managers are feeling about their prospects for the coming months." This month's installment shows that ad confidence was down in the month of June. See the index for June 2017 Add your comment.

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William Dunkerley Publishing Consultants

Posted on Sunday, July 30, 2017 at 8:32 PM

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